Frequently Asked Questions
Design and Order
Can you customize one of your existing designs?
Yes! We can customize our existing models.
We can also produce all our products in 18 carat gold and we can also replace diamonds with stones such as zircon, sapphire and emerald.
Do you make personalized designs?
Yes, contact us and let's design your dream jewelry together!
Measurement
How do I find my ring size?
If you do not know your size when shopping for a ring from A'la Fine Jewelry, we recommend that you read this article carefully and apply it.
If you don't know your ring size, our first advice is to go to a jeweler and find out your size. If you don't have this opportunity, you can do this with a short and simple method.
The best way to calculate your ring size at home is to calculate the diameter. To do this, you first need to decide on which finger you want to wear the ring you like from our models. Then you can follow the steps below:
- Place your ring flat on a ruler.
- Measure the "inside" diameter of the ring. Please do not measure from the outside to the outside. You should get a measurement in millimeters.
- Match the measurement with the table below. If you think you have not taken the correct measurement, you can contact us via our Whatsapp line.
Diameter (mm) | Size |
---|---|
15.25 | 8 |
15.70 | 9 |
15.90 | 10 |
16.10 | 11 |
16.50 | 12 |
16.90 | 13 |
17.35 | 14 |
17.75 | 15 |
18.20 | 16 |
18.55 | 17 |
18.90 | 18 |
19.40 | 19 |
19.85 | 20 |
The ring size I ordered does not fit. Can you change the size?
Yes definitely.
We can change your size for free, you just need to pay the shipping cost.
Cargo
Which company do you prefer for shipping?
Our domestic shipments are made via Yurtiçi Kargo.
We work with UPS for our international shipments.
How long does it take for my cargo to arrive?
Although delivery time varies from design to design, your order will be delivered to cargo within 7 business days at the latest.
After Sales
I accidentally damaged my jewelry!
Don't worry. We will take care of it for you! Please contact us and let us fix it for you.
The ring size I ordered does not fit. Can you change the size?
Yes definitely.
We can change your size for free, you just need to pay the shipping cost.