Frequently Asked Questions

Design and Order

1. Can you customize one of your existing designs?

Yes! We can customize our current models. We can also produce all our products in 18 carat gold and we can also replace diamonds with stones such as zircon, sapphire, emerald.

2. Do you make personalized designs?

Yes, contact us and let's design your dream jewelry together!

Measurement

3. What if I don't know my ring size? Can I use a size chart to find my ring size?

It would be better to measure your ring size at a jeweler, but you can also find the size measurement chart on our website.

Shipping

4. Which company do you prefer for shipping?

We work with UPS for our international shipments, shipping time is 2-4 business days. Our domestic shipments are made via Yurtiçi Kargo.

Maintenance Warranty

5. I accidentally damaged my jewelry!

Don't worry. We will take care of it for you! Please contact us and let us fix it for you.

6. The size of the ring I ordered does not fit. Can you change the size?

Yes, absolutely. We can change your size for free, you just need to pay the shipping cost.